The RAPP Model for Caller-Worker Engagement

Lisa Newland

The RAPP Model for Caller-Worker Engagement

Social Work

Research & Scholarship: Book/Report › Other report

Abstract

A staff development product developed for the operations of the Access Line Unit of Legal Services NYC. The product offers a value-based set of comprehensive protocols for paraprofessional staff assigned to the organization’s intake function

Original language	American English
State	Published - Jan 2021

Disciplines

Social Work

Cite this

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title = "The RAPP Model for Caller-Worker Engagement",

abstract = " A staff development product developed for the operations of the Access Line Unit of Legal Services NYC. The product offers a value-based set of comprehensive protocols for paraprofessional staff assigned to the organization{\textquoteright}s intake function ",

author = "Lisa Newland",

year = "2021",

month = jan,

language = "American English",

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AB - A staff development product developed for the operations of the Access Line Unit of Legal Services NYC. The product offers a value-based set of comprehensive protocols for paraprofessional staff assigned to the organization’s intake function

M3 - Other report

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